Refund & Cancellation Policy

2.1 Course Purchases (Lifetime Access)

2.2 Course Rentals (Time-Limited Access)

Course rentals provide temporary access for the specified period. Rental purchases are final — no refunds for:

• Not finishing the course within the rental period
• Deciding you don't like the content
• Forgetting about your rental

Exception: If technical issues prevent access for more than 50% of your rental period, contact support for a prorated extension or refund.

3.1 Monthly Subscriptions

• Cancellation: Cancel anytime through your account settings
• Access: Continues until the end of your current billing period
• Refunds: No refunds for partial months
• Reactivation: You may resubscribe at any time

3.2 Annual Subscriptions

• Cancellation: Cancel anytime; access continues until year ends
• Refunds: Prorated refund available within first 30 days only
• After 30 days: No refunds; access continues until end of annual period

3.3 Tier Changes

When upgrading or downgrading subscription tiers:

• Upgrades: Prorated charge applied immediately; new tier access starts immediately
• Downgrades: Takes effect at next billing cycle; no refund for current period

4.1 Individual Lessons

4.2 Lesson Packs

Prepaid lesson packs (multi-lesson bundles):

• Unused lessons: Typically non-refundable but may be rescheduled
• Expiration: Packs expire per coach policy (usually 6-12 months)
• Partial use: No refunds for unused portions after pack purchase

Contact the coach directly for exceptions or special circumstances.

4.3 Coach No-Shows

If a coach fails to show up for a scheduled lesson:

• You are entitled to a full refund OR rescheduling
• Report within 24 hours via support@matlinks.io
• Repeated no-shows are reported to Matlinks for review

5.1 Standard Video Feedback

• Before coach reviews: Full refund available
• After coach starts review: No refund
• Quality issues: Contact support if feedback doesn't meet described service

5.2 Feedback Packs

Prepaid feedback packs follow the same policy as lesson packs: unused credits are generally non-refundable but may be transferable (coach dependent).

6.1 In-Person Seminars

6.2 Event Cancellation by Organizer

If the organizer cancels the event:

• Full cancellation: Full refund within 5-10 business days
• Rescheduled event: Ticket transfers to new date; refund available if you cannot attend
• Partial cancellation: Refund for cancelled portions

6.3 No-Shows

If you do not attend an event you purchased tickets for, no refund is provided. Tickets are generally non-transferable unless the organizer specifies otherwise.

7.1 Gym Memberships

Gym membership refunds are governed by the individual gym's policies. Generally:

• Monthly memberships: Cancel anytime; no refund for current month
• Annual memberships: Subject to gym's cancellation terms
• Cooling-off period: Some jurisdictions require a cancellation window — check local laws

Contact the gym directly for their specific policies.

7.2 Day Passes & Pass Packs

• Unused day passes: Non-refundable but typically don't expire
• Pass packs: Non-refundable; unused visits remain available until expiration
• Gym closure: Prorated refund if gym permanently closes

8.1 Returns

Physical merchandise (apparel, gear, etc.) is handled by individual sellers:

• Return window: Typically 14-30 days (seller dependent)
• Condition: Items must be unused, unworn, with tags attached
• Return shipping: Usually buyer's responsibility unless item is defective

8.2 Defective Items

If you receive a defective or damaged item:

• Contact the seller within 7 days of receipt
• Provide photos of the defect
• Seller must offer replacement or refund

9.1 Through Your Account

For most purchases, you can request a refund directly through your Matlinks account:

• Go to your purchase history
• Select the relevant order
• Click "Request Refund" if available
• Provide a reason for the refund request

9.2 Contact Support

If the self-service option isn't available, contact us:

9.3 Response Time

We aim to respond to refund requests within 2-3 business days. Approved refunds are processed within 5-10 business days and will appear on your original payment method.

10.1 Contact Us First

Before filing a chargeback with your bank or credit card company, please contact us first. We can often resolve issues faster than the dispute process, which can take weeks.

10.2 Chargebacks

If you file a chargeback:

• We will respond with transaction documentation
• Your account may be suspended pending resolution
• Fraudulent chargebacks may result in account termination

11.1 Medical Emergencies

If you cannot attend an in-person service due to a medical emergency, contact us with documentation. We will work with the service provider to find a fair resolution (refund, credit, or rescheduling).

11.2 Natural Disasters / Force Majeure

Events cancelled due to natural disasters, government orders, or other force majeure events will be handled on a case-by-case basis. We will facilitate communication between buyers and sellers to reach fair resolutions.

11.3 Platform Issues

If Matlinks experiences technical issues that prevent you from accessing purchased content or services, we will:

• Extend access periods as appropriate
• Provide refunds if issues cannot be resolved
• Communicate transparently about the situation